- What must I bring to treatment?
The following items are required (if applicable) to enter treatment:
- Medical Assistance, ACCESS, BlueCross BlueShield and/or other insurance card(s)
- Prescription medication in prescription bottle with matching, affixed prescription label
- Personal hygiene items including soap, deodorant, shampoo, toothbrush, razor, shower shoes and shaving cream
- Enough clothing for 7 days
- Am I allowed to bring money to treatment?
Clients are allowed to bring a maximum $25.00 cash allowance with them to treatment.
- Am I allowed to smoke in treatment?
You may bring unopened tobacco products with you to treatment if and only if you are entering an adult treatment facility. Smoking is allowed at adult treatment facilities only.
- What reading materials are allowed in treatment?
You may bring religious, spiritual, or recovery-related reading materials (including the AA Big Book and/or NA Book) to treatment. Non-religious, non-spiritual, or non-recovery related print material is not allowed in treatment.
- What is not permitted in treatment?
You may not bring the following with you to treatment:
- Over-the-counter medications
- Nail polish
- Aerosol cans
- Glass bottles
- Any item on which alcohol is identified as the first ingredient in the content list
- Non-religious, non-spiritual, or non-recovery related print material
- Opened tobacco products
- Any sharp objects
- A personal vehicle
- Sleeveless shirts
- Spandex or form-fitting material
- Short shorts
- Short skirts/dresses
- Tube tops
- Any clothing item that promotes drugs, alcohol, violence, sex, gang affiliation via text and/or graphics
- Any item that staff deems offensive or inappropriate
- What do you provide for me while I'm in treatment?
- Laundry facilities and detergent
- Bed linens, pillows, and blankets
- Three meals per day
- Beverages and snacks
- Lounge time
- Gym/designated recreation area
- Private/individual shower stalls
- Is treatment co-ed? Are men and women kept separate during treatment?
Yes, treatment is co-ed. However, our inpatient/residential programs are segregated by gender within the facility. We also offer gender-specific treatment programs.
- How many people can I expect to share a room with?
The majority of our residential/inpatient suites accommodate two clients; however, some of the larger suites accommodate three clients.
- Does your facility have a gym or exercise equipment?
Our inpatient/residential facilities offer a designated workout area and a variety of equipment. Equipment available varies among the facilities.
- What do I need to bring in order to make phone calls?
Depending on the facility, you may need to bring change or a calling card. Some programs offer a designated office phone where calls can be made at no charge.
- How many people are in each facility?
This varies from program to program. Check with Admissions or a Community Relations Representative for more details about the facility you’re considering.
- Can you help me get to treatment?
Yes. We provide complimentary transportation to any of our treatment facilities from any location agreed upon by the client and our admissions staff during the assessment process. When possible, we do transport more than one client at a time, so be aware that you may ride with someone else.
- Who is eligible to receive complimentary transportation from Pyramid Healthcare?
All clients are eligible, regardless of the type of treatment they are receiving. We provide transportation for admissions, discharges, and client appointments of all kinds.
- Are Pyramid Healthcare drivers fully qualified?
Yes. Our 50 drivers are all qualified beyond having a valid Pennsylvania state driver’s licenses. They can administer CPR and have additional training in relevant emergency and safety procedures, as well as NARCAN training. Our drivers work with us for an average of four years and are experienced in handling a wide variety of clients and situations. We average 1,900 transports per month, including admissions, discharges, and client appointments of all kinds.
- Do you transport clients only, or can a family member/friend accompany the client?
Our complimentary transportation is only available to clients.
- Do you require clients to wear a seat belt while in a Pyramid Healthcare vehicle?
Yes. All clients are required to wear a seat belt while in a Pyramid Healthcare vehicle.