We’ve answered some frequently asked questions that our intake specialists receive. If your questions are not answered here or you’d like to speak with a specialist, please call our 24/7 admissions department.
- What must I bring to treatment?
Prescription medication in prescription bottle with matching affixed prescription label
- Insurance card
- Sealed personal hygiene items including soap, deodorant, shampoo, toothbrush, razor, shower shoes and shaving cream
- No more than 7 days’ worth of clothing
- Valid ID
- Unopened tobacco products
- Cash maximum of $100
- Am I allowed to bring money to treatment?
Clients are permitted to bring a maximum $100.00 cash allowance with them to treatment.
- Am I allowed to smoke in treatment?
You may bring unopened tobacco products with you to treatment.
- What is not permitted in treatment?
You may not bring the following with you to treatment:
- Chewing tobacco (permitted at halfway houses only)
- Lighters, e-cigarettes and vaping products
- Open tobacco products
- Open personal hygiene products
- Non-religious or non-recovery related reading material
- Over-the-counter medications
- Perfume, cologne, nail polish, aerosol cans
- Food or beverages
- Glass bottles or sharp objects
- Any item containing alcohol
- Inappropriate clothing
- What do you provide for me while I'm in treatment?
- Laundry facilities and detergent
- Bed linens, pillows, and blankets
- Three meals per day
- Beverages and snacks
- Lounge time
- Gym/designated recreation area
- Private/individual shower stalls
- What reading materials are allowed in treatment?
You may bring religious, spiritual, or recovery-related reading materials to treatment. Non-religious, non-spiritual, or non-recovery related print material are not permitted in treatment.
Our Altoona Detox and Inpatient in Duncansville, PA does not allow any print materials to be brought into the facility. The facility does provide reading materials from their onsite book collection.
- Is treatment co-ed? Are men and women kept separate during treatment?
- How many people can I expect to share a room with?
Our residential/inpatient suites accommodate two or three clients; however, we have a limited number of single rooms at certain facilities to accommodate clients with specific needs.
- Does your facility have a gym or exercise equipment?
Our inpatient/residential facilities offer a designated workout area and a variety of equipment. Equipment available varies among the facilities.
- What do I need to bring in order to make phone calls?
Depending on the facility, you may need to bring change or a calling card. Some programs offer a designated office phone where calls can be made at no charge.
- How many people are in each facility?
This varies from program to program. Check with Admissions or a Community Relations Representative for more details about the facility you’re considering.
- Can you help me get to treatment?
Yes. We provide complimentary transportation to any of our treatment facilities from any location agreed upon by the client and our admissions staff during the assessment process. When possible, we do transport more than one client at a time, so be aware that you may ride with someone else.
- Who is eligible to receive complimentary transportation from Pyramid Healthcare?
All clients are eligible, regardless of the type of treatment they are receiving. We do not provide transportation for family or friends of clients. We provide transportation for admissions, discharges, and client appointments of all kinds.
- Are Pyramid Healthcare drivers fully qualified?
Yes. Our drivers are all qualified beyond having a valid Pennsylvania state driver’s license. They can administer CPR and have additional training in relevant emergency and safety procedures, as well as NARCAN training. Our drivers are experienced in handling a wide variety of clients and situations. We complete thousands of transports per month, including admissions, discharges, and client appointments of all kinds.
- Do you require clients to wear a seat belt while in a Pyramid Healthcare vehicle?
Yes. All clients are required to wear a seat belt while in a Pyramid Healthcare vehicle.